Policies For All Trades (Except USA)

 Octagon Airsoft Website which are as follow:

1) We offer a product refund for any parcel returned to us by your local customs. Refund does not include any packaging or shipping fees.

2) In the event the buyer inputs incorrect shipping information  (Address, Contacts, ect.) and it is sent to the wrong place,

     we offer two solutions in the event the package is returned to us.  The first option is a product refund excluding packaging and shipping fees.

     The second option is that we will resend the order for 50% of the shipping charge.
                                     Policies For All USA Trades

<<We ONLY accept UPS shipping method when sending AIRSOFT GUNS>>
<<For Airsoft Parts, you can choose EMS instead of UPS>>
We will send airsoft guns with orange tip to USA, however for airsoft part outlook like "gun" like rail handguards or receiver, we suggest you to choose UPS, instead of EMS 

<<USA RETURNS POLICIES>>
1) For any customers who choose to ship by UPS services, we will offer a 100% FULL REFUND, including the shipping fee. If there is a failure to send occurred
 

2.1) When Customers wish to resend products or orders, we ship the parcel via UPS, and the customer will pay 50% of those repayments of UPS shipping charges

2.2) If the customer chooses to ask for a refund after the failure to send, we will only return the value of the products without the refund of the shipment fee.